Proving value in the security guarding industry is complicated. When things are quiet, people tend to assume that there are no problems; when incidents happen, on the other hand, management sees it as the fault of the security personnel. External events and factors beyond our control should not be the way we measure the ongoing performance of the guard force. Traditional performance indicators – spend versus budget, reduction in incidents by frequency and severity, as well as shortened response time – often used by security managers, decision makers, and those who control budget, completely miss the true performance of the individual security professional.
Citeste mai mult pe: Security Magazine
Dan Lazar – Consultant Securitate
VerifiES: Servicii pentru industria de securitate
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